Brooks Pest Solutions Privacy Policy
Who we are
Our website address is: https://brookspestsolutions.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Privacy
We collect and use personal information in accordance with our Privacy Policy, which is incorporated herein by reference. We do not sell your personal information to third parties. Information collected during the course of service (including contact, property, and payment information) is used solely to provide and improve our services.
How We Use Collected Data
We use the personal information we collect for the following purposes:
- To schedule, perform, and manage pest control services you have requested.
- To process payments and send invoices, receipts, and billing notifications.
- To send appointment confirmations, service reminders, and follow-up communications via phone, email, or SMS, where you have consented.
- To respond to your inquiries and provide customer support.
- To send promotional offers and marketing communications about our services, where permitted by applicable law and subject to your opt-out rights.
- To improve our services, analyze usage patterns, and conduct internal business analytics and reporting.
- To comply with applicable laws, regulations, and legal processes, and to enforce our Terms of Service.
SMS/Text Message Program
Brooks Pest Solutions operates an SMS/text message program to communicate with customers about appointments, service updates, and promotional offers. The following terms apply to participation in this program:
- Opt-In: You may opt into our SMS program by providing your mobile phone number and affirmatively consenting to receive text messages from us, including through our website, at the point of service, or via another clearly labeled opt-in method.
- Message Frequency: Message frequency varies based on your service activity and preferences. You may receive messages related to appointment scheduling, service reminders, follow-ups, and promotional offers. Message and data rates may apply.
- Opt-Out: You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us directly.
Mobile Information and Third-Party Sharing
No mobile information will be shared with third-parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
Security Measures
We implement a variety of technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction, including:
- Encryption: Data transmitted between your device and our systems is encrypted using industry-standard TLS/SSL protocols.
- Access Controls: Access to personal data is limited to authorized personnel on a need-to-know basis, and all staff with such access are bound by confidentiality obligations.
- Secure Storage: Data is stored on servers protected by firewalls, intrusion detection systems, and regular security monitoring.
- Payment Security: Payment information is handled through PCI-DSS compliant processors. We do not store full credit card numbers on our systems.
While we implement these safeguards, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using commercially reasonable measures.